What to do if your device is lost/stolen.
If your device ever goes missing, contact your mobile carrier to have your mobile device deactivated, then login to online banking to deactivate your alerts. When you get a new phone:
- Log into online banking.
- Select Messages and Alerts from the main menu -> then Manage Alerts Contacts and Mobile Nicknames.
- Add/edit your alerts contact information to include your new mobile number and update your active alerts with your new number.