What to do if your device is lost/stolen.

If your device ever goes missing, contact your mobile carrier to have your mobile device deactivated, then login to online banking to deactivate your alerts. When you get a new phone:

  1. Log into online banking.
  2. Select Messages and Alerts from the main menu -> then Manage Alerts Contacts and Mobile Nicknames.
  3. Add/edit your alerts contact information to include your new mobile number and update your active alerts with your new number.

Updated on April 29, 2020

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